Frequently Asked Questions

How do I measure a room?

We have a simple guide on how to measure your room for both packs of flooring and rolled flooring. Please click here to go to the guide.


What is the difference between LVT and Laminate?

Luxury Vinyl Tile (LVT) is the modern version of the laminate plank, coming with a vinyl top layer making it waterproof but practical for any room in the home whereas laminate is not waterproof and is suitable for certain rooms in the home.


Can I use commercial flooring in my own home?

Yes, commercial flooring tends to be of higher quality which lasts longer and is perfectly suitable for the home environment.


Which flooring can I use with underfloor heating?

We recommend using solid or engineered wood and LVT, the underfloor heating specifications are on the individual products page.


What is the difference between Solid & Engineered Wood?

Solid wood is made purely of oak, it is cut and finished then ready for laying. Engineered wood is constructed of 3 layers of composite layers and a top layer of real veneer wood which makes it strong and affordable with the real wood look. Please click here to read more about solid and engineered wood.


Do you need to acclimatise flooring?

It is recommended to acclimatise all flooring for at least 72 hours in the room it is going to be laid in.


Should I get laminate or LVT for my kitchen & bathroom?

It’s not recommended to use laminate as the planks are not waterproof, some laminates are however splash resistant, be sure to check the product details. If you are looking for a long-lasting product that will withstand water then LVT is the perfect product, not only for kitchen and bathrooms but for all rooms in the home!


What are you opening hours?

Our office hours are between 080:30-19:00 Monday to Friday, phone lines are opened from 09:00-18:00 Monday to Friday and our live chat is open from 08:30-19:00 Monday to Friday and 10:00-16:00 on a Saturday. If you wish to contact us on a Sunday then please email and we will pick it up on Monday and get back to you.

Opening Hours

Call Centre Opening Hours

Mon - Fri: 09:00 - 18:00
Saturday: Closed
Sunday: Closed

Office Opening Hours

Mon - Fri: 08:30 - 19:00
Saturday: Closed
Sunday: Closed

Live Chat Opening Hours

Mon - Fri: 08:30 - 19:00
Saturday: 10:00 - 16:00
Sunday: Closed